Warranty details
Fill out the warranty online form and stop riding. We will contact you after your request is submitted and arrange shipping to our service center.
We repair and replace damaged wheel components (carbon rim, hub, spokes, nipples). The program covers mechanical damage occurring during use.
All wheel components (rims, hubs, spokes, nipples) and mechanic work are free under the Evanlite Warranty Program. The program does not cover tires, inner tubes, brake rotors, or valves.
Damage caused by incorrect external service is not covered. Scratches or paint chips on parts are not repaired (visual marks).
From the date the EVANLITE wheels are delivered to the customer.
The Evanlite Protector warranty applies to the original owner.
The customer covers shipping costs for the free repair program or the crash replacement service. In case of a manufacturing defect, we cover the shipping costs. A reusable service shipping box is included with the wheels.
Use the original Evanlite shipping box. It was designed for the safe transport of wheels.
Up to 14 days. This period may be extended if there is a temporary shortage of spare parts.
Unlimited – throughout the 2-year duration of the program. This applies to component failures, not cosmetic damage like scratches. In cases of proven intentional to the wheels, we reserve the right to refuse the free repair benefits.
You automatically transition to the Crash Replacement program. It offers repairs at a discounted price – 40% off on components. Simply send in the damaged wheel, and after an inspection, you will receive a quote for approval.