WARRANTY TIME
2 YEARS
CRASH REPLACEMENT
4 YEARS

We have spent thousands of hours developing Evanlite brand. We have confidence in the reliability of our wheels, and we believe it was good purchase for you.

Of course defects can happen and if you suppose that something is wrong with your wheels, send them to us, so we will analyze them. In case of defect caused by accident for example crash during a race or training, you can use our Crash Replacement Program.

Instruction below

WARRANTY

Warranty is valid for 2 years from the date of purchase.

Wheels bought on PREORDER have extended warranty for a time-span from date of purchase to date of receive parcel with the wheels. 

Warranty is related to manufacturing defects, revealed during the use. 

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  1. Download and fill our warranty form. Enclose it to a parcel with wheels. 
    Click here to download the warranty form
  2. Take down a tire and unmount a cassette. Before you pack your wheels to the package, please make sure that wheels are clean.
  3. Pack your wheels safely (be sure that they won’t damage during the shipping) and send the package by courier on address:
    44-164 Kleszczów, Poland
    Gliwicka 14
    the phone number for courier: +48 575 830 916
  4. When we receive the package, we will analyze your wheels. We will inform you about the positive or negative warranty decision. 
  5. The repair takes up to 14 days. That time can be longer if there is a lack of needed parts in our stock or distributor’s stock. Usually, we repair wheels during 2-3 working days.
  6. Repaired wheels will be sent to you right after the finish of repair work.
  7. In the case of negative warranty decision, shipment costs have to be provided by the claimer
CRASH REPLACEMENT

Evanlite Crash Replacement Program applies for 4 years from the purchase date. We will fix your wheels with special prices for replaced parts.

 

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  1. Contact us by e-mail: info@evanlite.com and describe in detail what happened to your wheels. 
  2. We will send you an estimated cost for repair. We make every quote individually to be able to propose you the best prices. You will get a discount for new parts and labour costs. 
  3. After you accept the quote, send your wheels to our assembly plant.
  4. The repair takes up to 14 days. That time can be longer if there is a lack of needed parts in our stock or distributor’s stock. Usually, we repair wheels during 2-3 working days. 
  5. Repaired wheels will be sent to you right after the finish of repair work.
IMPORTANT
  1. Your wheel has damage and you don’t know if it’s caused by manufacturing failure or can be fixed under Crash Replacement conditions, just contact us: info@evanlite.com. We will help you to recognize the problem. 
  2. If you get negative warranty decision, shipment costs have to be paid by the claimer.
  3. Warranty and Crash Replacement apply also for next owners.
  4.  If a broken part is not more available, for example, rims or hubs, it will be replaced with a newer model.
  5. Take off tires and a cassette before you send your wheels to us, please. In the case of receiving wheels with tires and cassette, we reserve the right to fulfill service of taking of these elements, and after warranty repair, to assemble them again.
    Cost of service work:
    clincher rims 50 PLN
    tubeless rims 150PLN (sealed with NoTubes Sealant)

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FREE WARRANTY TIME

+ 6 MONTHS MORE

For all wheels purchased until the end of 2019 . You can use your new wheelset after the summer-cycling season without losing the warranty time during the winter season!

SUMMARY: 2,5 years warranty + 4 years Crash Replacement

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